To help you enhance the contact center experience for agents and customers, we’ve upgraded the digital channels that are a part of Conversations: Conversations: Improve your agent workflows This new feature will shorten your customer journey, and will influence repeat purchases while helping you provide more personalized experiences with advice and product suggestions. We’ve also upgraded WhatsApp through Answers to enable you to send single and multiple product messages. Setting up instant responses on your customers’ favorite social media channel can increase responsiveness, customer satisfaction, and trust – helping you gain a competitive advantage. You can now deploy your chatbot on Twitter, one of the leading social networks, using our chatbot-building platform, Answers.

Answers: Provide a more personalized chatbot experience Read on to learn how these latest product upgrades will help improve your customer and agent experiences. With the first days of spring already here, we wanted to introduce the new updates we’ve made to our omnichannel solutions.

Viber update reminders